Gabby Mercuri


Team Leader & Senior Property Manager
Contact

E: gmercuri@castrangilbert.com.au
M: 0428 508 304

Gabby Mercuri
E: gmercuri@castrangilbert.com.au
M: 0428 508 304

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Gabby has worked in real estate for over 20 years, including 16 years in South Yarra thus giving her an intimate knowledge of the area. She is passionate about Residential Property Management and has obtained her full Real Estate License.

Gabby continually encourages our Property Managers to take part in industry training and ongoing professional development courses as she still does herself. As a result Gabby and her team at Castran Gilbert are well equipped to provide outstanding service to our clients and thereby exceeding their expectations.

 

Testimonials

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Tenant - Tivoli Road, South Yarra (March 2018)

Gabby Mercuri moved mountains to make an impossible move under tricky circumstances possible for us right before Christmas. I still can’t believe she made it all happen!

 

Tenant - Princes Street, St Kilda (March 2018)

 I rented a property through Castran Gilbert and I found the experience to be seamless. Communication was responsive, clear and helpful. I found Gabby specifically supportive throughout the tenure. Thanks.

 

Tenant - Bunjil Way, Knoxfield (March 2018)

In my short time with Castran Gilbert, I was able to call on the exemplary services of Gabby Mercuri, one of the best property managers I’ve ever encountered. She went above and beyond in her duty on solving issues and liaising between parties. Gabby is always hands-on, extremely articulate and professional in all aspects of rental management and I have no hesitation in spreading the word that Gabby with her team “Castran Gilbert” brilliant – as is evident by the form of recognition with a recommendation which I am providing. Highly recommend

 

Tenant - River Street, South Yarra (March 2018)

Once again thank you for all your help and assistance you have provided over the months.

I have dealt with a number of agents over the years and I have to say it was an absolute pleasure dealing with you and your company.

I will have no hesitation in recommending you or the company to friends and family.

 

Tenant - River Street, South Yarra (March 2018)

For 2.5 years I rented an apartment through CastranGilbert. From the very start I was assisted by Gabby Mercuri and Karina Dos Santos. It was a great pleasure to work with these two excellent and highly professional officers. They made my entire experience of moving in, moving out and etc. very efficient and adequate. I very appreciated prompt, warm and respectful correspondence both in virtual and personal communication. I would like to thank Gabby Mercuri and Karina Dos Santos and the entire team at CastranGilbert for their great service.

 

Landlord - Caravel Lane, Docklands (February 2018)

We would like to thank you for managing our properties and you have done an exceptional job.

 

Landlord - River Street, South Yarra (February 2018)

Thanks Gabby

Really appreciate your assistance with this.

You are a fantastic asset for Castran Gilbert!

 

Tenant - River Street, South Yarra (January 2018)

Since I was first introduced to Castran & Gilbert real estate agents in 2011. It has been a wonderful experience and i couldn’t ask for more experienced, flexible and reasonable real estate agents. Thanks to Gabby Mercuri the property Manager that makes every penny spent on rent enjoyable

 

Landlord - River Street, South Yarra (December 2017)

Thank you for your wonderful support and communications throughout 2017. 

Your efforts have made a tremendous difference.

 

Owner's Corp Manager - River Street, South Yarra (December 2017)

You’ve been such a great pleasure to work with. You’re one of the best!

 

Tenant - Dandenong Road, Malvern East (December 2017)

I’m very happy that I could have you as my agent in the past four years.

Wishing you all the best! 

 

Tenant - Canterbury Road, Toorak (July 2017)

Excellent service and very kind staff.My property manager Gabby was always very professional, supportive and caring. Nina was also very courteous and answer my emails promptly. 

 

Tenant - River Street, South Yarra (July 2017)

Gabby and the wider team CG team are easy to deal with, diligent and extremely helpful. Never had a problem and highly recommended.

 

Landlord - Hope Street, South Yarra (May 2017)

In all the years I have worked with her, I have found her service to be beyond expectations, and her relationships with both myself and the tenants at a standard of excellence I have not previously experienced.   

 

Tenant - River Street, South Yarra (May 2017)

Thank you for your professional service – it has certainly been an easy rental and I would have no hesitation in recommending Castran Gilbert.

 

Tenant - Keilor Road, Essendon (May 2017)

Was a great experience renting with Castran Gilbert.

Nina and Gabby are fantastic at Castran Gilbert!

Always received blazing fast response and prompt resolution of problems reported.

Highly recommend! 

 

Landlord - Asling Street, Brighton (May 2017)

Thank you for all your effort and work for the past year, has been sincerely appreciated

 

Landlord - River Street, South Yarra (April 2017)

Thank you for your communications and support, first class really!

Thank you once again as you have been a great support!

 

Tenant - Albert Road, South Melbourne (April 2017)

Thank you so much for everything, It has been a great experience dealing with you.

 

Landlord - River Street, South Yarra (April 2017)

Thank you Gabby,

 

I know we talked very few times and that you and Jen were the main conduit for making things happen, but I knew what you were doing for us and it was very much appreciated. You made things seamless and you were always a delight to deal with.

Thank you and all the best for your future. 

 

Landlord - River Street, South Yarra (April 2017)

I really appreciate your effort to secure this tenant as timing has proved to be excellent.

 

Landlord (April 2017)

 

Gabby and Nina deliver what other agency’s only promise. Their customer service is above and beyond expectations.

 

Landlord (March 2017)

 

Communication is always friendly, professional and reliable. I was pleasantly surprised and grateful when Gabby swept our balcony before an open for inspection. 

 

Landlord (March 2017)

 

Gabby is the most professional real estate agent I have worked with. She has made my experience with Castran Gilbert such a delight. She is very responsive, courteous and was able to find me a tenant within such a short timeframe

Some years ago I had a very negative experience with Castran and Gilbert. I was very cautious in returning to Castran and Gilbert however after some discussion with my building manager I was assured Gabby was a professional and dedicated agent and not like the previous agent who managed my rental property. I have to say  I have all the confidence in the world now with Castran and Gilbert and this is as a direct result of my dealings with Gabby. I sincerely hope she remains in that role as I believe she brings integrity and a level of professionalism that stands out from other agents.

Tenant- Blythswood Court, Kew (February 2017)

 

Rental experience: We are downsizers who have sold our family home and were cautiously seeking a rental property – what horrors would we experience?!? We were blown away by the customer service and professionalism of Gabby Mercuri and the whole Property Management team at Castran Gilbert. Professional yet friendly, thorough yet relaxed. Gabby is amazing in her energy and responsiveness, with extraordinary attention to every detail. The requirements of the landlord have been communicated openly and clearly, and she has responded to all our queries rapidly and thoroughly. It is evident that CG represent the interests of the landlord and at the same time respect those of the tenant, achieving a rare win-win outcome. A huge round of applause to Gabby, and thanks to CG’s Property Management team: outstanding.

 

Landlord - Asling Street, Brighton (February 2017)

I would like to command Gabby for her prompt, professional and helpful manner in looking after our units in Asling Street, Brighton. Apart from selecting the right tenants, Gabby also followed up the after sale maintenance matters and took appropriate course of actions on our behalf. Gabby, you have been so helpful. Your work is much appreciated. Thank you.

 

Tenant - River Street, South Yarra (February 2017)

Excellent service, thank you so much for making the rental experience so easy for us! :)

 

Tenant - River Street, South Yarra (February 2017)

Very professional, simple instructions with the documents and a great experience all round

 

Tenant - River Street, South Yarra (December 2016)

I have rented an apartment through Castran Gilbert for the past 3.5 years. I was approved for the apartment on the day I applied and have had the same efficient service whenever I have been in touch with them. The agents have been courteous and helpful whenever I have needed to get in touch. I would recommend this estate agency to anyone looking for a property in Melbourne.

 

Tenant - River Street, South Yarra (December 2016)

I have really enjoyed living in the apartment and have appreciated all your help over the last 3 and a half years. I will definitely recommend Castran Gilbert to friends in the future.

 

Tenant - River Street, South Yarra (November 2016)

I rented an apartment in 77 River St. I would reccomend Castran and Gilbert as a tenant or an owner leasing a property. All small maintenance issues fixed promptly and communication with Gabby and Nina fantastic.

 

Tenant - River Street, South Yarra (October 2016)

It has been a pleasant and great tenancy experience with Gabby and Nina at CastranGilbert for the last three years. Both of them are very efficient and helpful!

 

Tenant - Dandenong Road, Caulfield North (October 2016)

As a tenant I had wonderful property managers (Gabby and Nina). Very attentive and always back in contact with me as quickly as possible. They were always there to help when needed and they added to a wonderful renting experience.

 

Tenant - Williams Road, South Yarra (September 2016)

 A very professional real estate agent. Came when they said they would, fixed things promptly. Communication was painless and effective throughout my tenancy. Their real estate agents were very friendly and never treated me like a second class citizen just because I was renting. The whole process from picking up to returning the keys was painless and simple. Thoroughly enjoyed my tenancy and couldn’t recommend them highly enough!

 

Tenant - Williams Road, South Yarra (July 2016)

Thank you again, you have been one of the most helpful and considerate agents I have ever had.

 

Tenant - Riversdale Road, Hawthorn (June 2016)

I really wish I had a way to extend our stay at the current place and I can only hope and pray that the next agent is as good and supportive as you’ve always been; and regardless, we’d definitely miss Camberwell and you. Thank you for everything, really.

 

Landlord - Rose Lane, Melbourne (June 2016)

Thanks again for managing my place so properly.

 

Tenant - Queens Avenue, Hawthorn (June 2016)

Finally I would like to thank you for everything from great services and other things you have provided us with here in this apartment, and I’m so sorry if there is anything that might go wrong between us.

 

Tenant - River Street, South Yarra (June 2016)

I have never had such efficient service leasing a property! I work in Real Estate myself and know how busy the property management team is so we were very impressed!

 

Landlord - High Street, Prahran (May 2016)

If I ever have an investment property to rent i would certainly have you as my agent :) You are very professional and have looked after mine and owners interests.

 

Tenant - River Street, South Yarra (April 2016)

Gabby Mercuri – Senior Property Manager – is fantastic! A complete professional and an absolute pleasure to deal with.

 

Tenant - Pasley Street, South Yarra (April 2016)

Recently rented through Castran Gilbert, Gabby very helpful and process ran smoothly.
Very Appreciative

 

Tenant - Asling Street, Brighton (April 2016)

I have recently rented an apartment through Castran Gilbert – South Yarra and found the staff and systems the best that I have ever experienced.

The rental team lead by Gabby Mercuri were extremely helpful in assisting me to find the right property and then took care of arranging all the details with a minimum of fuss.

A really good experience !!

 

Tenant - River Street, South Yarra (March 2016)

Staff at Castran and Gilbert have been extremely helpful in assisting me find an adequate property. Gabby has gone above and beyond during this process and I would most definitely recommend their services to anyone looking for properties in South Yarra.

 

Tenant - Asling Street, Brighton (March 2016)

An outstanding professional service. Fantastic customer service and great communication. Gabby Mercuri made the experience stress free. Very refreshing thanks Gabby.

 

Tenant - Sutherland Road, Armadale (February 2016)

I have worked with Gabby to secure my rental and she has been very helpful. She has promptly returned my calls and emails, even when I have had issues with gas connection and water at the apartment. With the property address not allowing pets she offered to help me find another that would be more suitable.

 

Landlord - River Street, South Yarra (February 2016)

Thank you very much for your great and very professional work so far. You are a property manager that everyone would desire and I will warmly recommend you to anybody who mentions need to lease their place.  If we decide to lease it again (if we find it too small for living) I will certainly contact you.

 

Landlord - River Street, South Yarra

Gabby, you cannot imagine how much I appreciate your work. Thank you so much.

 

Tenant - River Street, South Yarra

To be honest Gabrielle, I am so much more than happy, I am blown away.

Sadly I have had really negative experiences with Property Managers whilst living in Melbourne the past few years, and since day one with Castran Gilbert it has been great.

Responsive, helpful, polite, friendly, well informed and diligent – just excellent.

I am so glad yourself and Castran Gilbert are going against what seems to be the trend.

 

Tenant - River Street, South Yarra

Thank you for being so responsive and pleasant to communicate with, it’s such a lovely change to what I’m used to dealing with.

 

Landlord - Williams Road, South Yarra

I would like to take this opportunity to sincerely thank you for your amazing efforts with this property. The time in which you managed to lease it out was nothing short of brilliant – 5 days – I am over the moon!

Once again you have proved to be the best in the industry. If anyone asks me if I know of a good agent I will be sure to point them your way.

I am so happy with all your efforts and am truly delighted that you have leased the property in such a short time frame.

 

Landlord - River Street, South Yarra

I will certainly recommend you if I hear that somebody needs a good property manager.

 

Landlord - Merton Street, Albert Park

Very grateful for your prompt and professional help.

 

Tenant - River Street, South Yarra

Thanks Gabby, I’d like to thank you for making everything so simple. Greatly appreciated.