Jeff Chen


Assistant Property Manager to Senem Lemanis
Contact

E: jchen@castrangilbert.com.au
M: 0419163789

Jeff Chen
E: jchen@castrangilbert.com.au
M: 0419163789

Jeff majored in hospitality management and has a bachelor of business degree from Victoria University of Technology. Before starting a career in real estate, Jeff has worked for some high-end hotels in Melbourne, such as Park Hyatt, Crown Casino.

Jeff has always had a passion for real estate, having worked as a property management associate with Ray White group prior to joining the team at Castran Gilbert.

With over 10 years of hospitality management experience, excellent customer service and attention to detail have become second nature to Jeff.

Jeff is not only fluent in English but also speaks Mandarin Chinese.

In his spare time, he enjoys watching soccer, cooking gourmet meals and spending time with family and friends.

 

Testimonials
_______________________________________________

 

Tenant - Donald Street, Footscray (November 2017)

Rented my dream home with Castran Gilbert after weeks of searching the right property. The process was quick and easy, whilst Senem and Jeff were super helpful, accommodating, and nice to deal with. Moving in this weekend!

 

Tenant - Donald Street, Footscray (November 2017)

I moved interstate to Melbourne from Brisbane and was told horror stories by many about how difficult it would be to secure an apartment. However, Castran Gilbert were amazing and assisted me in securing the apartment I was interested in almost instantaneously. The senior property manager that I dealt with, Senem Lemanis and her assistant, Jeff Chen, were efficient, friendly, helpful and all round fantastic to deal with.

 

Tenant - Toorak (October 2017)

We have recently relocated to Melbourne after spending almost seven years overseas. This has been a big move with a lot of changes and a lot to organise. From our first interaction with Castran Gilbert we have been impressed. We did try to obtain a rental property through a number of other agencies but without luck for a number of reasons (mainly agent apathy!) before finding a beautiful townhouse managed by Castran Gilbert. 

 

Our first contact about the townhouse with Jeff Chen showed he was professional and extremely courteous. He arranged a viewing with minimal fuss, responding to our contact quickly, something a number of other real estate agencies could learn from. 

 

Once approved Senem then led in completing the process. Her professionalism and knowledge were greatly appreciated. Senem outlined our responsibilities as tenants and ensured the best interests of her client (the owner) were well looked after but did so in a way that was concise and clear without being overbearing or officious. Both Senem and Jeff also worked around some of our IT limitations to ensure documents were printed, scanned and accessible to us very quickly. Contact since has also shown the rental team care about tenant welfare with Senem responding promptly and kindly to our emailed questions, no matter how trivial. 

 

I would note the Castran Gilbert office on Toorak Road was also impressive. Even with all the bustle of a busy real estate agency it was clear there is a human side with staff taking time to engage us right from initial contact at reception, and not in a way that felt fake. I would say Castran Gilbert is an effective team; with a focus on their staff and on the business. 

 

Castran Gilbert has helped facilitate our move back to Australia and we would recommend them to anyone seeking to rent, buy or manage a property 

Tenant - Wynnstay Road, Prahran (July 2017)

Really helpful! Such a quick turnaround for us and our new home in prahran. I was only able to meet Jeff but both Jeff and Senem were really accommodating to our needs and the our dates. Also the office is really nice!

 

Tenant - Garden Street, South Yarra (July 2017)

Great service from both Jeff Chen and Senem Lemanis. I was operating on a strict timetable and had 2 weeks to find a place to move into. Jeff went above and beyond to find me a place. He conducted inspections out of hours and always made himself available via phone to answer any questions I had. Very honest as well. I have also seen their work for other clients, I had a car space that I didn’t need and Jeff made sure that I was put into contact with a couple who desperately needed a car space. Would recommend to everyone. 

 

Tenant - Normanby Street, Windsor (July 2017)

Senem and Jeff are fantastic! They have provided me with outstanding service and have made the leasing process a pleasure!