At Castran Gilbert, we are passionate about the service we provide and this is shown in the feedback that we receive from our clients.
Whether you are looking to buy, rent, lease or sell, we make it our priority to ensure that you have an excellent and seamless experience with us.
The following are just some of the feedback we have received from our clients.
What our clients are saying
We have recently relocated to Melbourne after spending almost seven years overseas. This has been a big move with a lot of changes and a lot to organise. From our first interaction with Castran Gilbert we have been impressed. We did try to obtain a rental property through a number of other agencies but without luck for a number of reasons (mainly agent apathy!) before finding a beautiful townhouse managed by Castran Gilbert.
Our first contact about the townhouse with Jeff Chen showed he was professional and extremely courteous. He arranged a viewing with minimal fuss, responding to our contact quickly, something a number of other real estate agencies could learn from.
Once approved Senem then led in completing the process. Her professionalism and knowledge were greatly appreciated. Senem outlined our responsibilities as tenants and ensured the best interests of her client (the owner) were well looked after but did so in a way that was concise and clear without being overbearing or officious. Both Senem and Jeff also worked around some of our IT limitations to ensure documents were printed, scanned and accessible to us very quickly. Contact since has also shown the rental team care about tenant welfare with Senem responding promptly and kindly to our emailed questions, no matter how trivial.
I would note the Castran Gilbert office on Toorak Road was also impressive. Even with all the bustle of a busy real estate agency it was clear there is a human side with staff taking time to engage us right from initial contact at reception, and not in a way that felt fake. I would say Castran Gilbert is an effective team; with a focus on their staff and on the business.
Castran Gilbert has helped facilitate our move back to Australia and we would recommend them to anyone seeking to rent, buy or manage a property
Tenant – Toorak (October 2017)
The performance of Melissa Wise in your rental department has been outstanding for me in the year I have owned an investment property in South Yarra. I am probably Castran Gilbert’s smallest client, but she treats me with all the efficiency, courtesy and care that I could expect were I the firm’s largest customer. Melissa is extremely quick back on emails, utterly reliable in doing what she says she will do, very well-skilled and knowledgeable about the business, and, not least, eternally cheerful, positive and pleasant to do business with. Nothing is too much trouble and she is patient in assisting someone not local or particularly experienced.
Landlord – Osborne Avenue, South Yarra (June 2017)
I am currently in the process of purchasing an apartment through William Winter at Castran Gilbert who has been attentively assisting me throughout the entire process. The apartment is an off-the-plan purchase in Ringwood and settlement is due to take place in September. Will has been amazing. Every query and concern I have raised he has responded to immediately, even contacting the developer and builder in some instances and always providing responses in a timely manner. Nothing has been too much or inconvenient for Will. I have felt very confident and informed in all the steps along the way and he has taken an interest in the progress informing me when updates have been posted or there is new information available. I feel very much part of the process and as well as being a new experience, it has been very interesting and rewarding. Thank you Will. Your dedication and enthusiasm together with your hard work, interest and accessibility I hope will reap benefits for you into the future and I thank you for all the assistance and assurances you have given to me.
Buyer – ‘Evelyn’ apartments, Ringwood (May 2017)
I recently purchased a Curve Apartment (off the plan) for an investment through Sharif Islam of Castran Gilbert. I wasn’t intending to purchase an apartment but went with my partner who was looking for an apartment for her mother. As soon as I walked through the door, the welcoming I got from Sharif was something words cannot explain, it felt like I was walking into his own personal home from the warm welcome, talking a bit further with Sharif and with his professionalism, I was sold on getting an apartment, this in the first instance is an investment but may even become my place of residence. I have dealt with real-estate/sales people before but this was different, at no time was Sharif pushy, it was not just a sale to him and it did not feel that he was trying to rip me off, Sharif took the time to explain the property, the contract and even made some changes free of charge. Sharif was such a professional that I even thought about purchasing another apartment but Sharif suggested I try elsewhere and not put all my eggs in one basket, this to me shows the calibre of a person, he is not there to just make a sale and take your money. I will definitely be contacting Sharif for any further property investments. Castran Gilbert has a great member of their team in having Sharif.
Keep up the great work.
Buyer – ‘Curve’ apartments, Essendon North (May 2017)
I recently purchased an apartment through William Winter at Castran Gilbert and felt looked after from start to finish. This was an off-the-plan purchase, so settlement took place 18 months after signing the contract. In the first instance William took a personal approach by informing me of other purchasers in the building with children. Throughout the process William regularly kept me updated with the progress of the development and was always quick to respond to any enquiries I had, with frank open disclosure of what was going on. This professionalism with a personal touch gave me the security that everything was done by the book, as well as being looked after by keeping me in the loop. For example, when the hoped-for pre-Christmas settlement didn’t take place until February, William was up front about it being in the hands of the titles office and there was nothing anyone could do. After settlement William chased up some emails that I had forgotten about, even though Castran Gilbert had already been paid for a complete job. Good to know the old fashioned honest see what you get real estate agents are still out there. Thanks Will!
Buyer – ‘Purnell’ apartments, Northcote (February 2017)
We were looking for investment properties for my son, brother, his wife and myself. My brother had just sold a property in Footscray and we went for a walk and saw the newly constructed building in Moreland Street Footscray. We went into the display unit and the woman by the name of Natalie Pedersen was extremely helpful. She was very informative, answered all our questions, and assisted people coming in and out of the display unit always displaying a high level of customer service. We felt that her honesty, integrity, and professionalism was the key to purchasing three units that afternoon.
We had such a good experience with Natalie in the purchasing of the three units that we decided to lease the units through Castran Gilbert. The Senior Property Manager Senem Lemanis has been a delight to work with. The communication has been excellent and two of the units were leased within weeks of settlement with no issues. We have found the team at Castran Gilbert to be very professional and their staff a delight to deal with. I would highly recommend the team at Castran Gilbert to my family & friends for purchasing or leasing a property.
Buyer – “The Riverside” apartments, Footscray (January 2017)
I have been with Castran Gilbert for almost 5 years now, throughout those years they have always been responsive and informative in their feedback. They tend to give well informed advice to their customers and even more so recently in the last few months I have been very happy with their service. Thank you!
Landlord – Dandenong Road, Malvern East (December 2016)
Best real estate agency for rentals I have ever dealt with. Our agents, Senem Lemanis and Jamie-Lee Fox, have been excellent to deal with. We were transitioning back from overseas and they made the process so streamlined and simple. We have not had one issue!
They are super quick to respond to any enquiry and very helpful. Highly recommended!
Tenant – Clara Street, South Yarra (December 2016)
Having little experience in the purchase of property, especially that of an apartment and after residing in my own home for 27 years I was very nervous about my impending move. I have always liked Doncaster East so one rainy day I walked into the office of the Primrose apartments. This is when I met Jaqueline Lau.
Jaqueline has been a fountain of knowledge, an exemplary guide and a shining example of professionalism throughout this daunting process. Her gentle, kind and empathetic manner helped me to make decisions in a calm and rational manner.
Nothing was too much trouble for Jaqueline. She was happy to come to my home to pick up contracts etc. and she always answered and continues to respond to my emails promptly and efficiently. I am sure that some questions I have may be considered silly, but there is never a hint of being bothersome.
I will certainly have no hesitation in recommending Jaqueline and Castren Gilbert to my friends should they need professional and timely advice.
Buyer – ‘Primrose’ apartments, Doncaster (November 2016)
Michael understood what I was looking for and understood my financial circumstances and was able to get me a great price on the property.
Buyer – ‘Made’ apartments, St Kilda (October 2016)
Cailin has been amazing throughout the entire process, even when she was off sick she responded to all my emails with an hour of each other. This very much impressed me and eased my mind in the transaction process. The transaction experience was very straight forward, any request was approached and dealt with immediately. Very impressed with Cailin, an absolute asset to the business.
Buyer – ‘The Vic’ apartments, Brunswick East (November 2016)
Thanks very much for all of your hard work with respect to my Atkinson Close property, especially given the challenges posed by my former tenants. I look forward to bringing you my next property!
Landlord – Atkinson Close, Prahran (August 2016)
Taja was very quick to reply and always easy to contact. She was also friendly, knowledgable and understanding.
Buyer – ‘Langtree’ apartments, Pascoe Vale South (August 2016)
Tim’s willingness to take a phone call and return calls was above my expectations, particularly given he was on holiday during the initial enquiry
Buyer – ‘Auburn Grove’ apartments, Hawthorn East (August 2016)
I would just like to take this opportunity to highlight the outstanding professional service and performance of Senior Property Manager Melissa Wise.
Since I purchased my property from Castran Gilbert all the communication and customer service I have experienced has been of a high standard.
But when Melissa Wise took over the management of my property she raised the bar from good management of my property to outstanding.
Melissa’s communication, industry knowledge and her ability to promptly get back to me upon request makes her a cut above the rest.
It is service like this that puts Castran Gilbert ahead of your competitors, in turn making them industry leaders.
Melissa has also been very informative helping me with tax information I required relating to my investment property.
As a result of Melissa Wise and Castran Gilbert’s outstanding service, all my real estate requirements will now be handled by your company.
Landlord – Multiple Properties (August 2016)