COVID-19 Update & Key Contacts


September 2021

Private Inspections are back!

In line with the Victorian Government recommendations, we will be offering private one person inspections from this Saturday 18th September for dwellings that are unoccupied.
One person will be allowed into the display suite/apartment at a time and the sales agent will remain outside. ⁠⁠
Please wear a fitted face mask, sanitise your hands and check in using the QR code provided.⁠⁠
To book an inspection, please contact your sales agent, or send us an email to⁠⁠


May 2021

Melbourne enters 7 day snap lock-down

In line with the government regulations announced today, Castran Gilbert offices will be closed from 11.59pm AEST 27th May until 11.59pm AEST Thursday 3rd June inclusive. We will also not be holding any in-person inspections during this period.

We are available to assist you via email and phone, so please get in touch with your Property Manager or Sales Agent should you have any queries.


October 2020


The State Government on Monday announced major easing of restrictions, which includes shops, restaurants, pubs and cafés to open from 11:59pm on Tuesday, 27th October, allowing 50 people outdoors and 20 people indoors, subject to spacing rules of one person per two square metres.

Beauty service can also re-open, where people can wear facemasks.

All the affected businesses will have a ‘dark opening’ on Tuesday 27th October, allowing staff to prepare for trading on Wednesday.

From 11:59pm on 8th November, gyms and fitness studios in Melbourne will open, with a maximum of 20 people per space or one person per eight square metres

Restaurants, pubs and cafés will move to an outdoor maximum of 70 people, with one person in every two square metres and an indoor maximum of 40 people, with 10 people per space.

For further details relating to the lifting of Stage 4 restriction in the Melbourne Metro area please click here.

If you have any property questions, please do not hesitate to contact Jill Duggan.


Commercial Inspections are back!
Excellent news. The State Government has lifted restrictions and we can go ahead with one-on-one COVID-19 safe inspections for all Commercial properties. There are plenty of excellent opportunities available across Melbourne to now inspect with new developments and properties launching shortly.

Contact Castran Gilbert Commercial and we can provide an up to date insight into the commercial property world, guiding you through when the right time would be to market your property.



September 2020

The Victorian Government announced on Sunday 27th September that we are once again permitted to hold private inspections. This is very exciting news and we are working closely to adhere to all guidelines while showing you through our new properties.

Under the Second Step easing of restrictions, private inspections for purchase or leasing of properties can recommence from 11:59 pm Sunday 27 September 2020.

Relaxing of the restrictions that have stopped Victorians buying, selling or leasing their property will see a slow and gradual return to real estate transactions in Melbourne, which we know is a huge relief to our buyers, sellers and tenants alike. To read more about the Premier’s Second Step, click here.

We will keep you up-to-date as more announcements are made. In the meantime, please contact us if you have any queries, and we are delighted that you can now book in your primate inspection.


August 2020

In accordance with recent State Government guidelines, from the 5th of August 2020, changes have been made to services we can provide.

The State Government has advised they are still clarifying how some services in the real estate industry will be delivered during COVID-19 Stage 4 Restrictions.

In line with new rules Castran Gilbert offices are closed from August 5 2020.

Our Agents and Property Managers are available remotely via email and phone for any support or guidance.

Below you will find access to our most current business updates, resources and emergency contacts for all areas of our business.

Stay safe and we remain available to help in any way we can.


General Enquiries


The Castran Gilbert office will be closed from August 5 2020.

We continue our services remotely to support you during this time.

Contact your Agent or Property Manager directly.

Phone: (03) 9827 1177

Online: Please see below.


Policies and Guidelines


COVID-19 Auctions and Inspections Policy 

In line with recent State Government rules, private inspections and public auctions will be postponed immediately — until further notice. Properties can be viewed online with virtual tours and sold via online auctions. Please contact one of our agents to enquire about any of our listed properties in the meantime.

The Castran Gilbert office is closed until further instructions from the State Government. Our team members are working remotely to continue business as usual support to safely help you during this time. Castran Gilbert’s team is focused on continued, outstanding, delivery of services within the guidelines for Covid-19 Stage 4 Restrictions.

We understand this is a difficult time and we are aware of the community’s health concerns and the difficulties associated with property dealings during this crisis. We are available to discuss any questions over phone and email. Also see below for helpful forms.

Victorian Government Resources

Please stay safe and keep those close to you safe by following the Stage Government’s COVID-19 Stage 4 Restrictions Guidelines.


For Real Estate


Yes. You are able to move house during Stage 4 Restrictions within curfew hours, if you had made arrangements to relocate. You are advised to take extra steps to stay safe including wearing a face covering.

Please contact the property’s selling agent or Property Manager to make the necessary, contact-free, arrangements.

Private inspections are allowed as of September 18th for one person at a time in unoccupied homes. Properties can still be inspected via virtual tours and online walk-throughs.

From the safety of your computer or phone screen, you can view and explore each room of the property to give you a sense of its flow.

We have digitised our sales and leasing contracts, legal documents and forms including allowances for digital signatures. This means properties can be easily leased or bought and sold remotely.

If you’re planning to sell or lease a property, please reach out to an agent to discuss your options.

Our team is able to provide indicative evaluations of your property without a physical inspection. Please contact us with your details and an agent will be in contact to talk you through the process.

We recommend contacting a member of our residential sales team to further discuss.

Private inspections are allowed as of September 18th for one person at a time in unoccupied homes. Properties can still be inspected via virtual tours and online walk-throughs.

In person auctions are not permitted under Stage 4 Restrictions. Any auctions will be conducted remotely until further notice from the Stage Government.



Our Sales Agents are available remotely and are ready to help.

Contact Sales Team Members here

Please See Our Current Projects here

Please Keep Up to Date on Projects here

Property Management

Our Property Managers are available remotely and are ready to help you and provide support services during COVID-19 Stage 4 Restrictions. Please contact your Property Manager via email or phone for more information.

We have adapted our services to allow for contactless key collection and drop off. Your Property Manager will contact you to arrange this, if you are moving in or out of a property. Please do not attempt to visit our office. Our office is closed until further notice.

The restrictions will impact private inspections, moving unless already under contract and regular services like gardening and pool maintenance.

Urgent Repairs should be directed to your Property Manager and they will work within the guidelines to assist.

Clarification on guidelines is still coming and we will ensure our Property Managers are kept updated to ensure everyones safety.

Accounts and Settlements

Our Accounts and Settlements teams are working remotely.
Please be patient during this time.

T +61 3 9827 1177
F +61 3 9827 3388

Mental Health During COVID-19

Please stay safe and keep those close to you safe by following the Stage Government’s COVID-19 Stage 4 Restrictions Guidelines. We are mindful of how difficult navigating daily life is during this crisis. We recommend reviewing the State Governments mental health resources to help look after your health. Mental Health Resources Coronavirus COVID-19