Property Management & Maintenance


Urgent repairs are defined under the Residential Tenancies Act (1997)

Urgent Repairs

As designated by the tenancies act are as follows;

  • A burst hot water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by the landlord or agent
  • for hot water, water, cooking, heating or laundering
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting, or fixture which is not working properly causing a substantial amount of water to be wasted
  • A serious fault in a lift or staircase in the rented premises

If you identify an issue listed above during business hours, please contact your property manager immediately for assistance.



If you identify an issue listed above outside of office hours, please contact the relevant tradesman listed in your lease agreement, the leasing information provided to you at your tenancy commencement or the contacts listed below;

  • Plumbing – Focus Plumbing – 0418 368 934
  • Electrical – SWAP ELECTRICS – 9534 2000 / 0417 456 478
  • Locksmith – Liberty Locksmiths – 0414 476 424
  • Glazier – Unlimited Glass – 0418 365 107
  • Flood Damage – Kleentech – 1300 30 50 30

* Please note

If you contact any of the above tradesmen outside of office hours and they attend to an issue that is not a designated urgent repair you will be liable to pay for the cost of any such repairs or consultation.


Castran Gilbert is the name you trust in property management.

Maintenance Form